Information on the right of withdrawal
Purchases on the latognazza.net site are subject to the provisions of Legislative Decree 206/05, which guarantees you the right to withdraw, for whatever reason, from the purchase contract.
Conditions of the right of withdrawal (satisfied or reimbursed)
The purchased good must be substantially intact. The right of withdrawal is reserved only to natural persons, thus excluding purchases made by retailers or by persons who in any capacity purchase for resale to third parties.
Shipping costs will be charged to the customer.
Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost care in preparing the package, for example using the original packaging.
To exercise this right you must send us a notice to that effect within 10 days of receipt of the ordered goods and send the goods to us within a further 15 days.
Procedure to follow
Send an e-mail to firstname.lastname@example.org containing the declaration of wanting to exercise the right of withdrawal, indicating all the data requested:
order number and order date,
which products must be subject to withdrawal (identifying them with the item code)
your bank details (IBAN code)
Then you will have to wait for a communication from our Customer Service authorizing the return.
Upon receipt of this communication, you will have to return the returned goods within a further 15 days
La Tognazza Srl, Via Colle Ottone Basso, 00049 Velletri (Rm)
LaTognazza.net undertakes to reimburse the customer within 14 working days from receipt of the goods by providing to credit the customer for the amount corresponding to the value of the goods resulting from the invoice.
The aforementioned amount does not include shipping costs. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999