The online store, hereinafter referred to as latognazza.net, is the exclusive property of the company La Tognazza Srl P.Iva. 11918431005 with registered office in Piazza Cavallotti 1 Castel Gandolfo (RM) 00040 Tel: +39 0662278035

Terms of sale:

All prices to the public are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products and / or services where this is different from Italy. These costs, different from country to country, are charged to the Customer, who is responsible for verifying the amount with the competent customs authorities.
All the products in our shop are really available at our office.
All the products in our shop are really available at our office or our warehouse.
The site is updated several times a day and the shipment will always be accounted for by receipt.
The cost of each product and / or service must be added to the cost of each shipment, the amount of which may vary depending on the method of delivery and payment, as well as in relation to the country of destination. The total amount due for the chosen products and / or services will be clearly indicated and communicated to the Customer, before the conclusion of the Contract of Sale.
The shipment is made through third party companies, not connected to Tognazza S.r.l. , the shipment can be monitored and not programmed through a web page that you will receive at the time of shipment.

These General Conditions are governed by Italian law as well as each Sales Contract and subject to Italian jurisdiction. Any dispute relating to the General Conditions or to the Sales Contracts will be referred to the exclusive jurisdiction of the Court of Rome, without prejudice to the applicability of the mandatory legal provisions for the protection of Consumers.

For your complaints:

e-mail: info@latognazza.net

phone: +39 0662278035

Right of withdrawal:

Information on the right of withdrawal. Purchases on the latognazza.net site are subject to the provisions of Legislative Decree 206/05, which guarantees you the right to withdraw, for whatever reason, from the purchase contract.
Conditions of the right of withdrawal (satisfied or reimbursed)
The purchased good must be substantially intact. The right of withdrawal is reserved only to natural persons, thus excluding purchases made by retailers or by persons who in any capacity purchase for resale to third parties.
Shipping costs will be charged to the customer.
Upon arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost care in preparing the package, for example using the original packaging.
To exercise this right you must send us a notice to that effect within 10 days of receipt of the ordered goods and send the goods to us within a further 15 days.

Procedure to follow

Send an e-mail to ordini@latognazza.net containing the declaration of wanting to exercise the right of withdrawal, indicating all the data requested:
order number and order date
invoice number
which products must be subject to withdrawal (identifying them with the item code)
your bank details (IBAN code)

Then you will have to wait for a communication from our Customer Service authorizing the return.
Upon receipt of this communication, you will have to return the returned goods within a further 15 days
La Tognazza Srl, Via Colle Ottone Basso, 00049 Velletri (Rm)

Repayment times

LaTognazza.net undertakes to reimburse the customer within 14 working days from receipt of the goods by providing to credit the customer for the amount corresponding to the value of the goods resulting from the invoice.
The aforementioned amount does not include shipping costs. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999

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